Why are my payments on hold and not being deposited into my bank account??

Your payments are put on hold for review to ensure everything is secure, Kelly.

If you are new to QuickBooks Payments, the initial payments may take longer (up to 5 business days) as we finalize your account setup.

You can also verify the status of the payment in the Merchant Service Center.

Here's how:

1. Sign in to the Merchant Service Center.
2. Select Transactions.
3. In the METHOD column, check the status of your deposit.

Since it has already been a week, I recommend reaching out to our Live Support team. They can check your account further and provide more specific guidance to help you access your funds.

1. Sign in to your QuickBooks Online company.
2. Select Help.    
3. You can use the QB Assistant or the Search tab and enter a keyword or topic.
4. Select Contact us to be connected to an expert for help.

For more information about funds on hold, you can check out this article: Learn about funds on hold.

Let me know if you need further assistance or have additional questions.