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July 22, 2025
Question

Why When i try and process a refund it says "we're sorry, we cant find the page you requested."

  • July 22, 2025
  • 1 reply
  • 3 views
No text available

1 reply

JenoP
QuickBooks Team
July 22, 2025

Browser issues, including excessive data, can lead to errors when processing refunds or other tasks in your Payments and QuickBooks account, Swartzcustomcoatings.

 

To help you complete the customer's refund, let's go through some troubleshooting steps.

 

Let's start by adding Intuit as a trusted site. This prevents your browser from potentially blocking site content.

 

After that, remove your browser's cached data and any cookies related to Intuit. For detailed instructions specific to the browser you're using, check out this guide: Clear cache and cookies to fix issues when using QuickBooks.

 

Then, log back in and process the refund once again.

 

Don't hesitate to reply or post new inquiries if you need anything else.