Wrong Account number or routing number entered

No, you don’t need to issue a new invoice for this. Can you please confirm if your customer received an email about the rejected payment? This will help us identify the reason and determine appropriate next steps.

If the money never hit your bank, you'll need to Delete or Void the bad payment record to reopen the original invoice. Here's how:

1. Go to All apps, Sales & Get Paid, then select Sales transactions.
2. Locate the failed payment and click View/Edit.
3. Pick More actions, then choose Delete/Void.
4. Follow the on-screen instructions.

Once done, you can reprocess the payment with the correct routing or account number by creating a Receive payment. However, if the money came in and then got pulled back out, you'll need to record an Expense so that QuickBooks matches the withdrawal that actually happened on your bank statement.

Feel free to leave a comment below if you run into any trouble with these steps or have more questions about this payment issue. We're here to help.

Ok thanks I will try that, no they did not get the notice, I checked and the account number was the culprit, it was entered wrong,  I will try your procedure...thanks