How to correct an employee paid in error?

Hi there, Soojosie.

We have two ways to correct a submitted pay run to the ATO, which depend on whether a superannuation payment has already been processed.

If a superannuation payment has not been processed. We can unlock and finalize the pay run again. Here's how to do it:

1. Go to the Payroll menu.
2. Select the Pay Runs tab.
3. Locate and click on the pay run that needs corrections.
4. Click Pay Run Action, then Unlock.
5. After making the adjustments, finalize the pay run and resubmit it to the ATO.

If a super payment has already been processed, you cannot unlock the original pay run. Instead, we will create an ad hoc pay run for the corrections, then lodge an update event with the ATO:

1. Go to the Payroll menu.
2. Select the Reports tab.
3. Choose Single Touch Payroll and click Create update event.
4. Select the relevant financial year and pay schedule, then click Create.

For more information, refer to the link: Create and lodge an update event in QuickBooks Online.

If you have any further questions or require additional assistance, please add a comment below. We are here to help.