I can’t do employee pay on phone app

I'm glad you made it here, benpurday.

Let's get this working so you're able to pay employees through your mobile application. Clearing the app's data is a good way to start fixing issues on mobile app. This can be done on the app or on your phone settings. You can follow the steps below:

• For QuickBooks Online app:
   
  • Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
     
  • iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.
    
• In your Phone Settings:
   
  • Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
     
  • iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

You can refer to this article for entire details about the Mobile App's troubleshooting.

All you need to know about how QuickBooks Payroll mobile works are discussed in this article.

I am determined to make sure everything'w working on your end. If you need more help, just let me know. I'm always here to assist. Wishing you the best of luck!