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June 24, 2024
Question

Is there an outage for qbo at the moment?

  • June 24, 2024
  • 1 reply
  • 6 views
For 2 hours I have a message on login page “there’s an issue on our end. We’re on it”?

1 reply

Nicole_N
QuickBooks Team
June 24, 2024

Yes, @andrew-aurumhote, there is. 

 

We've received similar cases or reports about the issue logging into your QuickBooks Online account and getting the exact error. I know how this will impact your business operation, but rest assured that our product engineering team is working to solve this promptly.

 

For now, I recommend contacting our QuickBooks Support Team so they can add you to the list of affected users. This way, you'll receive email notifications about updates on the investigation. You can use the investigation number INV-107114 to expedite the process. Here's how you contact them:

 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

Moreover, I have here some articles that you can use in the future in case you encounter some login issues and how to fix them: 

 

 

We appreciate your patience on this matter, @andrew-aurumhote. Please leave a reply if you have further questions. We'll be glad to assist.