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neil-hodgson
July 9, 2019
Question

Need help to setup Employees & Payroll in QBO for the first time. KEYPAY is enabled and employees loaded in QBO but they are not visible in Employees tab. How do I link?

  • July 9, 2019
  • 1 reply
  • 7 views
No text available

1 reply

Kristine Mae
Kristine MaeModerator
Moderator
July 9, 2019

I'll help you link your employees to QBO, Neil-hodgson.

 

Once you add your employees through importing, they should show on the EMPLOYEE tab (Refer to my screenshot below). In your case, let's try to refresh the system by pressing F5 on your keyboard. 

 

If the employees are still not showing, this is probably a cache issue. To isolate this, let's open QuickBooks Online using an incognito window. From there, check if you're able to view the employees. If you see them, go back to your main browser, then clear the cache. We advise users to clear the cache every now and then. This will prevent the program to behave differently.

 

On the other hand, using a different web browser fixes issues like this (Google Chrome, Internet Explorer, or Mozilla Firefox).

 

If ever you encounter any snags or you need more of our help, you can always get back to this thread. 

N
neil-hodgsonAuthor
July 10, 2019

Hi Kristine,

Many thanks for your suggestions, but unfortunately none have worked (F5 refresh, clear cache, different browser). Note: I use Chrome normally but tried Firefox.

 

Odyssey Accountants migrated my data from Reckon Accounts desktop and we've confirmed that employees have been loaded to my QBO file (I can see all 10 employees in the Employee Contact List report). However, when I click on Employees tab in QBO I can only see one of the employees.

 

Odyssey checked further and found that employees on my QBO file have not linked with KeyPay. They recommended contacting QBO support for further assistance.

 

Any suggestions please on how I can link them up (QBO & KeyPay) so all employees are visible in QBO>Employees tab? I am not able to do my first pay run until they are linked.

 

Thanks in advance.

 

Regards,

Neil

 

 

 

Kristine Mae
Kristine MaeModerator
Moderator
July 10, 2019

Hello there again, Neil.

 

In QuickBooks Online, there are 3 ways to add or link the employees in KeyPay:

 

  • Employee Self Setup
  • Importing the employee file
  • Utilising the Employee Wizard

 

In your case, the employees are already showing in the Employee Contact List report. They should already show in the Employees section. I'd suggest reaching out to our customer care support so an agent can take a better look at this. They have more tools that can definitely help you out. Here's how:

 

  1. Head to the Help panel on the top right of your screen.
  2. In the Search tab, enter Contact Us.
  3. Click the Contact Us button.
  4. Choose Callback.

 

For support availability hours, please check this article: Get help with QuickBooks products and services. 

 

I'd also like to share this article about Getting Started with QuickBooks Online - Payroll. 

 

Don't hesitate to get in touch with us if you need our help. We'll be here for you. 

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