I know the importance of getting the app fixed, @hanbob246. Rest assured that I'm here to route you to the right support team to resolve this issue.
We value data security in this forum. Also, we have updated our support options. With this, we're unable to make phone calls from this platform. I'd suggest using the Get a callback feature from the Help menu. This way, one of our representatives will call you at a convenient time. They can determine the root cause of the issue on your app and help fix it. They can also review the charges on your account. Here's how:
Click on the Help (?) icon.
Select Assistant and enter Contact support in the chat field, and then click the Send icon.
You'll be asked about your concern, and you'll need to enter and send it.
If you can't see any related topics to your issue on what they shared, select No, get me a human.
Once resolved, I recommend clicking the link below specific to your app. It will help you troubleshoot most app-related issues and their general support.