So that we can better support you on your inquiry, do you mind clarifying with "Only 1 super was accrued", was it accruing 50% or 100% of her Super, please?

If it was accrued 100% then it's likely that the other Super wasn't set up correctly in her Employee Settings. Please refer to article below for more info:

Adjusting Employee Superannuation Details

You might also need to unlock, and amend any historical pay run so the new Super setting can get picked up. Please let us know if you require additional assistance on this. Thank you.

hannah22Author

Hi Zac,

Thanks for your response.

"Only 1 super was accrued", was it accruing 50% or 100% of her Super, please?" - 100% of her super. :)

Rebecca_A Product Champion

Thanks Hannah,

As per Zac's reply it may be best to unlock the Pay Run and edit the Employee's earnings to correct the super calculations.

You can do this by following these steps:

Selecting Actions under the Employee's earnings
Exclude from Pay Run
Pay Run Actions and Add Employee

This will update any changes to the Super Settings.

Please reach out if you have any other questions at all.

-Rebecca

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