Payslips not being emailed

Hi Pasang,

Thanks for posting in the Community!

Let's check your payroll settings to verify if you have set up [email address removed] to send payslips in your payroll file. Here's how:

1. On your QuickBooks Online account, click the payroll tab.
2. Click payroll settings.
3. Click Email Notification Template.
4. Then click the pencil icon for the "pay slip notification email".
5. Add this [email address removed] on the 'from email address".
6. Click the Save button.

Once done, let's resend the pay slips once more to the employee and verify if they receive it or not.

If the issue persists, I recommend contacting our Customer Care Team. That way, they can check your payroll file and help you investigate the behavior encountered.

Post again in the Community if you have other questions about payroll.