There are timesheets submitted by our employee and they are saying they are processed but we don't have any payruns. How have they been processed?

Since the app shows that you have processed timesheets, yet no pay runs in QuickBooks Online (QBO), I recommend contacting our Intuit QuickBooks Workforce Experts directly. They can review every configuration setup and help ensure your employees get paid on time.

In the meantime, you can keep things moving by manually creating a fortnightly pay run and adding each employee's earnings.

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