Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
G
gavrachbrown
April 1, 2019
Solved

When entering an smsf details for an employee, it asks for external id and email address. What are these?

  • April 1, 2019
  • 1 reply
  • 36 views
According to the ATO, all the employee needs to give me is:
1. ABN
2. BSB and bank account number for payments
3. ESA (electronic service address) for contribution data.

But Quickbooks asks for a fund email and an external id.  What are these?
Best answer by

Hello, gavrachbrown.

 

These are just additional information fields and are not mandatory. To know more about these fields and where to get them, I’d recommend reaching out to KEYPAY. You can get in touch with them through the steps below:

 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

Please visit us again if there’s anything else you need.

1 reply

A
Anonymous
Answer
April 1, 2019

Hello, gavrachbrown.

 

These are just additional information fields and are not mandatory. To know more about these fields and where to get them, I’d recommend reaching out to KEYPAY. You can get in touch with them through the steps below:

 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

Please visit us again if there’s anything else you need.

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement