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July 29, 2026
Question

When setting up HeroClear in QBO Payroll, HeroClear would not accept our address

  • July 29, 2026
  • 1 reply
  • 6 views
When setting up HeroClear in QBO payroll (transitioning from Beam), I had to enter our business address. As I started typing it proposed a list of addresses, and I chose our address. However HeroClear said the address is invalid. Has anyone else had this problem and what is the solution? Our address is (not actually but in the style of) 123-127 Suchandsuch Road. I had to remove the -127 but it should accept our proper address, as per our payroll settings.

1 reply

QuickBooks Team
July 29, 2026

HeroClear's address validation currently doesn't handle certain formats, such as letter suffixes and hyphenated street numbers. Your fix of dropping the -127 and just using 123 Suchandsuch Road passes the validation while we fix the underlying format check. 

Therefore, you're on the right track, and it won't affect your actual business address in payroll settings.

Feel free to leave a comment below if you have additional questions about the setup.