Why is the Payroll and Employees section available via the desktop app but not when logged in via the internet on any browser (we've tried all 4).

Hi accounts90,

Welcome to QBCommunity!

Just wanted to ask, what do you see on the browser when you access Employees?

Here are some troubleshooting steps that I'd like you to try:

1. Clear your cookies and cache: Hold Ctrl + Shift + Del while in a browser for shortcut access to this.
2. Enable third party cookies - here is how you do it on Google Chrome: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en and Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
3. Try opening QuickBooks in an Incognito (Private) Window and check if you're able to access Employees there.

Let me know if you need further assistance.

Bonny