I NEED HELP. I CANNOT LOCATE A CUSTOMER NAME ON THE ACTIVE & INACTIVE LIST. BUT WHEN I TYPE THE NAME ON THE NEW ESTIMATE IT SHOWS UP

Hi belenautomotive, 

Thanks for joining us here. It's important you're able to navigate the program without running into issues. Rest assured, I'll be glad to steer you in the right direction. 

I suspect you may be experiencing a browser-related issue that's causing the issue you've described above. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. I encourage you to give this a try on your browser when you get a chance. 

Feel free to let me know what happens. I'll be here in case you have other questions.