QuickBooks News

I returned some product to Home Depot and got a refund.  How do I process that in Quickbooks?

example: in case of overdraft interest: what would be transaction type, supplier/ customer and tax?

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I currently have a customer account that has unapplied payments not sure how to clear this.

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Recently, there have been a number of Community members receiving private messages from users who are pretending to be QuickBooks support or authorized third party support services. These messages are from malicious actors in the Community who are attempting to deceive users into calling fake support lines.    Due to the nature of private messages, we have no visibility into who is sending them or what is being sent.  We only became aware of the messages after users notified us using the "Report Inappropriate Content" feature.    We have banned the users who were sending these messages However, because of the fact that we have no way of monitoring these messages to keep the Community safe, we feel that the safest course of action is to disable private messages completely. Looking at the historical data on private messages, we can see that it is not a feature that is heavily used at all, so we believe this will not impact most users.    

customer is billed in USD but is also paying his shareholder dues in canadian dollars, deposit comes from bank upload in canadian dollars, how do I post this deposit to both accounts it needs to be posted to

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I have uploaded prior months bank transactions into QBO and am trying to figure out how to deal with the customer deposits.  Lets say on Jan 5th the customer puts in $10. For this Im categorizing it as Customer Deposit (Current Liability) and putting in the Customers name from the Banking menu. Then after 2 weeks they pay the remainder of $190. So total to sales should be $190 and the amount in Customer deposits should be zeroed out.  Im not sure how this can be done. I dont want to waste time creating invoices for the deposits and the full payment and then matching it to the bank feed. That just feels like double work

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these customers still appear in recurring transactions but their names don't appear in customers and leads

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There are no transactions for any of them.

I want to be able to divide my customers by class for contact purposes

I have clients that all have the same project and I want to assign it to many customers at once.

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I see an option for price rules in QBO. Is this similar to Custom Pricing in QuickBooks Desktop Enterprise? I had a sales person tell me there was no such option now I'm confused.  FYI, I am a proadvisor an want to switch a client to QBO Plus.

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