QuickBooks Q&A

No text available

No text available

No text available

No text available

My current accountant was going to take over my QB account from my previous accountant. However, when I try to log into my account, there is a "resubscribe" message. Why is this?

When using Edge QB often fails to load, and when loaded I sometimes suffer a lack of functionalty. For example "Reports" doesnt take me to a sub menu and "Edit" doesn't take me to the original transaction. No problems with Firefox

No text available

No text available

In a previous quarter, for some reason the sales receipts recorded on a cash basis were not reflected in the "View VAT details" section. These receipts were correctly categorized as sales income but were not captured in the VAT submission. Could you please advise how I can include these receipts in my next VAT return? I would appreciate a step-by-step guide on the process to ensure they are properly accounted for. Thank you for your assistance.

No text available

I’ve just signed up for quickbooks and to be honest the journey so far has been less than inspiring.i can’t log in online, it says the pages are unavailable, the app won’t go past the loading screen and all the support options including phone lines don’t seems to connect? The only place I managed to get through to was fb messenger but that was bot support and absolutely zero help!hoping this is just a uncommon blip otherwise I’ll look at options with zero I think. any guidance would be greatly appreciated 🙏

No text available

Was unable to renew my bank account connection with QB (every 90 days), but even with QB support on the phone couldn’t manage it. They then said there’s a fault on their side and they’re working on it. 2 weeks later I’ve still not had any update or reply to my emails chasing them up (with case reference etc). Anybody experienced the same?

No text available

No text available

No text available

We are having troubles raising the report. The system eventually times out. This is a problem that all staff trying to pull the report have problems with regardless of our location. We are having to pull different reports to get the data the this report provides and it proving time consuming.

No text available

No text available

Transactions not working and no connection to bank

I have received a payment from transport for London scrappage scheme for a company vehicle. How do I categorise this? thanks

No text available

Hi, I have a current account attached to my quickbooks online account.  About 5 months ago I saw that I had a new "bank" account in my chart of accounts.  Since November when I run payroll the amount I pay my employees shows in the new "bank" account and gets paid out of our proper current account.  In March though when I ran payroll the money showed as coming out of the current account and the was paid from the current account.  In quickbooks it is making it look like the salaries were paid twice.  How can I change this without having to roll back April and March salary runs please? 

No text available

The deposits are actually payments on account that have been later allocated against the invoices, so are distorting the summary figures. TIA