QuickBooks Q&A

Started with Income not updating Open Invoice figure correctly. Regardless of new Invoice raised or payment received. Today 1st Nov I realise that the whole widget is not updating anything at all!Also Account Receivable is showing no data at all and just a grey doughnut chart.

The logo is showing in my business info but not on my invoices

Hi,  Can anyone help me please. The layout / screens to run the payroll seem to have changed in the last month and whereas previously when processing the payroll it gave the option to email payslips to employees this has disappeared and I can't see anywhere within the payroll section to do this now. Please can someone tell me where I can find this? Also the notes that I had previously made under a particular employee have disappeared, how do I get these back? I've tried a different browser and cleared the cache etc.. that a previous use suggested but this has made no difference. I've contacted webchat but that was so frustrating as it takes 4 minutes to get a reply from the adviser everytime and what I think is a simple question i.e. where is the option to email a payslip gone, they can't answer.  Thank you to anyone that may be able to provide some help   

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Does anyone know the correct format? Or what I can do.

my QB advanced payroll is not working and is coming up with several errors and my HMRC ID details are correct, this is getting quite frustrating as I can't find a soul on the whole of the planet who has had the same issue as me, please can someone suggest what I can do as CS isn't 24hrs and a don't have time in the day to call them atm I couldn't add an attachment because apparently I'm not signed in somehow so I linked it below many thankshttps://1drv.ms/i/s!AjHAgxpWDiuYtwQMwtBVKPkdjO38?e=xFT9vV 

Hi thereWhen entering IN Number I get this error: That doesn't look like the right National Insurance number. This National Insurance number is already associated with another employee. Take a look and try again.There are no more employees in the account.What is the error related to?I don't have any inactive users.I checked my insurance number with HMRC and it works. It also worked all this time in XERO until yesterday. I did a data transfer from Xero to Quickbooks and it is in Quickbooks that it does not work. Do you have it synchronised with HMRC? Are you sure my number is invalid?

My account phone number has changed to a number I do not know and I have not consented to… I have verification codes sent to my phone which proves it’s been changed….

Also no dashboard so I can’t see balances in my. Bank accounts why is information not showing do I need to do something?

Hi thereWhen entering IN Number I get this error: That doesn't look like the right National Insurance number. This National Insurance number is already associated with another employee. Take a look and try again.There are no more employees in the account.What is the error related to?

Is anyone able to advise if this is possible

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I'm evaluating different accounting platforms and I was wondering if there is a way to import quotes into Quickbooks rather than invoices?

I requested to downgrade my QB Payroll plan in May. I completed the forms but was advised weeks later due to technical issues this wasn't possible. Have the problems been fixed yet?

Hello,Can someone please help me with this question?I have paid an invoice online for 3 items, lets say it was £150 total. The business I have purchased off, have sent me invoices for the 3 items separately, lets say £50, £50 and another £50.How do I link those 3 invoices in Quickbooks to match the single outgoing payment?I have searched and can only find the other way around, where I would invoice for several jobs and the customer pays serval in one go. Thank you 🙂

I'm 99% certain when I signed up it was 12 months of 90% off however my subscription has just jumped up to full price after 6 months.Is there a way to see if I'm right/wrong?The only reason I'm fairly certain it was 12 months is because top cashback was offering ~£35 for a subscription and it worked out it would effectively cost me nothing to have QuickBooks and if I didn't like the software I could move over to a different one so it was a no brainer.(I am however happy with QuickBooks overall).

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I am hoping to send message to customers via quickbook? Is there a way to do this?

My client has had their Natwest bank connected to Quickbooks for quite some time now.Today it is disconnected completely and I can;t log back into the account.Natwest pop-up insist the credentials are incorrect, however they are not. We have checked and the client has checked. The client can log into Natwest just fine.Is this a cache issue? A pop-up issue? or perhaps being on a server?

I've sold an item roughly half a year ago. Need to bring the invoice up but nothing comes up when searching for the items description

My clients Natwest bank has been connected for a long time now. Today it says the bank is disconnected and I have to log back into to the bank.However, it always says the credentials are incorrect but they are not (client can log in just fine).Is this a cache issue? or being a on server? any advice would be appreciated! 

How do you record expenses

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I want to be able to log any charitable donations that I've made, and be able to add Gift Aid receipts or 'log' that the charity I have donated to will claim Gift Aid. Can I/How do I do this please?

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