QuickBooks Q&A

Where invoices should be it has invoice pay. Am unable to make invoices using the app.

I've been asking the last 6 months! My previous software had it from the beginning and is an incredibly useful tool in keeping customers informed that their bill is cleared.

Hello, My mobile Quick Books app doesn't track / sync mileage with online version. The app has live tracking on, I have went through all suggested settings and permissions to ensure that tracking is always on, but the mileage still doesn't correctly appear on online account. Occasionally I click "start" on the app (even though all time tracking is enabled) and some of the journeys in the last few days sync, but not all of them. In the last few days, none appear. Does anyone have any advice please?

I can record full days absent for sickness but not half days. Running the payroll and the employee has a day and a half of SSP. But it only allows me to record  full days.

So I tried using quickbooks self employed a few years ago , I couldn’t add different expenses , just stuck with what they deem is enough options but it’s clearly not. Well I’ve resigned up , and nothings changed , looking through other people’s suggestions that this should be an option dating back over 5 years ago , why haven’t they listened . I buy tools for my job so what the hell do they go under , it such a simple change but they refuse to help. 

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 I've noticed that this only pulls through what is in the Memo box, which is usually empty, and completely ignores what is typed in the Description box.This is not very helpful for VAT detail reports (or any reports for that matter) as it gives no information on the transactions.

I am trying to bring my book keeping up to date and I have imported invoices, some of which showed settlement discounts (specific amounts) offered if the invoices were paid within a certain times. Many customers took these discounts and I now need to match the payments received and the relevant invoices. What is the most efficient way to do this, please? I have a list of the discounts taken up there did not seem to be a facility for allocating this "memo" column when mapping the Excel sheet.

the amount of £5 needs to reduce the customer invoice

Ran the payroll for December on 16 December, only just noticed an error. Two employees, one of the two payslips is absolutely fine. The other: gross pay £3,090 (same as previous month) but pension contributions show as £102.80 & £77.10 rather than the correct figures of £123.60 & £92.70. The 5% and 3% figures are correctly in the set up, nothing has changed from November when QB calculated the correct amounts. Have just tried running January's payroll and that is generating the incorrect amounts also. Any suggestions as to what's gone wrong? Only just noticed it when checking the NEST contributions were correct. Help appreciated. 

i have price list on an excel sheet and would like it to go into out QB stock to speed up quotations

The link comes up with " Can't find the page you requested"

I have set up my account with all of my transactions etc then I downloaded the app and tried putting in some mileage from it, the mileage appeared on the desktop version so it is linked but nothing from my desktop version is showing on my app. How do I get the app to show everything too?

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I have recently started using QB Self Employed, during set-up I didn't put a business name, just my own name, but now I would like to add a business name.I have found several article online on how to do this, but none of them work. Could some please provide step-by-step process for doing this. Many thanksDarren 

So I set up an account in QB and its the UK which is incorrect.  I need to set up a Jersey one and I have spent a lot of time trying to get this sorted and no one in QB seems to be able to help. They say that you can just do it on line. I would like to talk to a human to help me. Every time I put the Jersey address in it redirects me to UK. Is there anyone out there that can help with this as the QB team don't seem to know how to do it and  its so frustrating. Thank you in advance.

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Please advise me how to cancel quick books on Google pixel app

all of my accounts have disappeared? nothing is on my accounts, informations from the past 3 years has gone.

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The employee has not yet returned to work, but using accrued holiday leave to cover a month's wages normally due.

Good Morning Recently every time I send an invoice or receipt via my emails they get returned.  I have always sent emailed invoices from my email and it has always been fine.  Nothing has changed my end, they are the same invoices I have always sent to the receipts address. But now every single one get returned saying they are too small to read. And there is no way to make them bigger.  Can you help fix this. 

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I have a quick question regarding how to "process" this type of transaction.  The company took out a cash advance on a credit card and was charged a fee for doing so.  On the statement, it does NOT show up as a finance charge.  It breaks it down by purchases, finance charge, and fee (even though it does say that it is a finance charge (fee) for taking out the cash advance).  My question is how do I account for this "fee"?  Do I count it as a finance charge? What do I do with it?