QuickBooks Q&A

I am trying to use the on line tool link, sent to me when we moved from Desktop to Xero. The link should work but doesn't, this is the error message that I have received.: We are unable to sign you in. There may be an issue with your system configuration.Make sure your browser has Javascript and cookies enabled. If the problem persists you can clear your cache and cookies and then restart your computer, or try using a different browser.For more help, please contact customer support and reference code 25625. My IT guys have checked the javascript and cookies, they said the problem is with QB. Can anyone help, I need to retrieve some files urgently?

Does Quickbooks issue Release Notes on updates made to QBO?We have noticed lately changes in features.  Some features have been removed. 

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I am missing 5 transactions

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Hi - small company here and winding down (retiring)  I have 2 directors (me +wife) 2nd director still takes dividends but no salary - how do I remove her from Payroll and not mess up HMRC?

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Hi All, After upgrading to Sonama all appeared fine until I tried to print invoices from QB using Google Chrome... The graphics appear but no text... Firefox and Safari work OK. Not sure if its Chrome or QB, but watch out for it

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Hi All. I'm currently using QB Commerce (formerly known as Tradegecko) and QB Online. The current compatibility between the two is extremely poor (e.g. one-way sync from Commerce to Online. Anything I enter into QB Online won't appear in Commerce)...it's very frustrating and I'm duplicating workflows and having to use work arounds :(  Within QB Commerce, I've grouped customers because each of my Sales Team handles a different set of customers. Now, I want to replicate this within QB Online. E.g. I want 50 customers to be in a group called 'New Sales Team' and the others to be in a different group. The grouping in QB Commerce lets me run reports against a specific group of customers (sales reports as well as accounting reports [payments and receipts] and helps me work out the sales teams commission. In essence, I can segregate different sides of the business. How can I create these groups in QB Online? I've seen articles that point to this feature in QB Online:&

One of the gripes I have about QBO is that it does not have Day Books like Sales Day Book or Purchases Day Book and even a proper Cash Book. The cash book in QBO must give details about each receipt and payment together with details of allocations (currently it only gives-"--split--"). It must also give details about payer/payee, mode of payment and clearance status (although only some of these can be achieved via report fields).

Can we (Admin) lock out users from QBO temporarily and when we are done, give then acces back again?

Just a heads up that the QuickBooks app isn’t working for me (crashes on open) in iOS 13. Once upgraded, if you open the app, it just crashes. I have uninstalled and re-installed app, hard rebooted iPhone etc. QuickBooks goes through the “downloading data” stage and then once complete crashes. This is for 2 out of 2 users who have upgraded to IOS 13 so far.

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Hi,I have just started using QBSE and am trying to upload a csv with my transactions but I keep getting the same error saying unable to upload and try later. I have been through the csv file and made sure all of the data and headings are as required but still no luck.Please help.Thank you

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Hi to everyone,I'm contacting you because I'm experiencing some issues to include the standard "Message to customers" in the invoices imported from the app "Woocommerce by Intuitor".In the invoices generated directly from QuickBook the "Message to customers" appear but in the invoices imported from Woocommerce unfortunately no. I tried also to add an "Order Note" but also in this way the "Message to customer" is empty. Can someone suggest me how to fix this? How can I add automatically a "Message to customers" also to the invoice imported from Woo? Is boiring, each time, open the invoice and add these informations by hand.Thanks to everyone! 🙂

I have entered all my employees in both payroll on QB and added them to nest I am trying to submit pension contributions and the below message keeps appearing. We couldn’t upload 1 out of 4 of your contributions to NestThe credentials provided for the initial request are invalid.I have had a look around to see if anything looks obvious, but can not see any issues being flagged.I have one employee who is 21 so had to opt in - could this have anything to do with it not submitting?  

Using iPad 10.

Looking to move payroll from HMRC basic tools to Quickbooks Online Payroll. Does the import employee data work for part way through the tax year? Or does it require manually adding data? Thanks 

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QB is not recognising expenses (correct values) in relation to corresponding transaction. When reviewing a transaction, it has not been matched to the appropriate (and reviewed) expense