QuickBooks Q&A

Dear QuickBooks Support Team,   I am reaching out for assistance regarding an issue we are encountering while attempting to add EUR and NZD bank accounts in QuickBooks using the Get Direct Bank Feeds feature.   Currently, we have successfully set up our Australian bank accounts using the standard BSB + Account Number format. However, when trying to enter the account numbers for our EUR and NZD accounts, we receive the following errors: "Only numbers allowed for account number." "That account number is too long." (when including the currency code, e.g., 908178EUR00001)"That account number is too short." (when entering only the numeric portion, e.g., 90817800001)Our client has provided us with these account numbers, but they seems do not match the format QuickBooks requires.   We have tried the following solutions without success:- Removing the currency code (EUR/NZD) from the account number.- Padding the account number with leading zeros to match the expected length.

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How do i receive payment in USD to my USD fx bank account and transfer it to my AUD bank account for receiving as a payment for an AUD invoice in QBO, so it reconciles correctly? Currently I am invoicing my Canadian customer in AUD who pays me in USD into my FX Cash and cash equivalents account, which I then exchange for AUD in that account and transfer it to the Cash and cash equivalents AUD home currency account and Categorised as Accounts Receivable (A/R) AUD to then be applied to specific Invoice as payment.Currently when I receive USD into my FX Cash and cash equivalents account I categorise as Accounts Receivable (A/R) - USD which can't be reconciled to the associated AUD invoice.Therefore I have an unreconcilable amount in my Balance Sheet in Accounts Receivable (A/R) - USD. Can I create a Clearing Account as Unapplied Cash Payment Income USD or Uncategorised Income USD instead of Accounts Receivable (A/R) - USD and when FX exchanged from USD to AUD in FX Account it co

I have two employees that were previously contributing to a SMSF until end of December. Now the contributions wont process due to ABN being incorrect and the fund not being a complying fund. I have checked the ABN it is correct and it is a complying fund. Nothing has changed between end of December and now. How do I fix this problem.

  We are thrilled to introduce Employment Hero Work (EH Work), the latest self-service app for employees. EH Work (formerly Swag) replaced the WorkZone app on September 26, 2024. This update is a big step forward in our goal to make your experience better and make things easier for you. EH Work has all the features employees need, along with a new interface and more features to make your daily tasks easier and faster.   What You Need to Know: No Extra Cost: EH Work is included as part of the existing QuickBooks Payroll subscription without any additional fees. Seamless Migration: Data from WorkZone was transferred automatically to help ensure there are no disruptions in your workflow, and no data changes have been made for Swag users, just the app name has changed. Login Information: Previous WorkZone customers can sign in to EH Work using their WorkZone credentials. Simply download the EH Work app from the Google Play or Apple App Store and sign in using you

What in the smoking hec is wrong with this software? Why cant I import the single most popular file format IN THE WORLD? Is there any workaround of which you are aware that doesnt involve me spending hundreds of dollars? All the other accounting software allows me to import a qif file Why is Intuit so awkward? Kr 

  Let's look at one of the most common questions the Support Team get - “How do I record Public Holidays in QuickBooks Online?”   If you’re using QuickBooks Payroll, powered by Employment Hero, then here are the steps to get set up for public holidays! Follow along below and check out the full Self-Help Article.   If you're using QuickBooks Payroll Standard, you will need to manually record Public Holiday pays for each employee on the pay run. In my next post we will look at how to automate Public Holidays in QuickBooks Payroll Advanced.   To track public holiday pay in a pay run, you'll need to configure two things in Payroll Settings: 1. Create Public Holiday Categories 2. Create a Work Type tied to the Public Holiday Category   To manage a public holiday that wasn't worked, ask your employee to submit a timesheet with the work type "Public Holiday (Not Worked)" selected. Once you approve the timesheet, it'll show up in the pay run.   Navigate via t

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I am having issues with sending my invoices from QBO which has only started today. Firstly, emails I am sending the clients are bouncing back and showing  "delivery issue" however they are definitely being sent and being received by the client - as I have sent and confirmed with client that invoices has been received on their end but QBO still showing "delivery issue". Secondly, when I was testing the delivery issue I discovered that I myself am not receiving the invoices which I am cc'd on. When I try and send any invoices, they are not being received at all by our company at all, it is as if we are now blocked by QBO. I have refreshed all my cache's and added QBO to my whitelist and nothing is working. I have even tried sending via incognito. Has anyone else experienced this problem today? Would greatly appreciate anyone's help and assistance please.  I have reached out to customer service but they have simply said that the case has been logged and

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In our QBO, we are already lodging quarterly PAYG via quarterly BASWe predict our PAYG liability will be increasing, and ATO will expect us to also lodge monthly IAS.How do setup and add/enable Monthly IAS (in addition to the quarterly BAS) ?Thank you in advance

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I want to export all my uploaded receipts for backup. But I keep getting an errorI follow instructions as ...Settings -> Lists --> AttachmentsWHen the screen load if I select Batch actions and then Export I get the following errorThis XML file does not appear to have any style information associated with it. The document tree is shown below.<Errors><error><code>AuthenticationFailed</code><type>INPUT</type></error></Errors>I'm using Firefox. Also tried Chrome (windows 10)

Hi, I am trying to do my first pay run. I have added my company bank account to the bpay file but now I have hit run on payroll the bpay file settings to upload into my banking is greyed out. Any ideas whats gone wrong? I also have this message when trying to report to the ATO even though I have linked my SBR software service. SBR.GEN.AUTH.006

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I've tested the reclassify transactions tool over a number of companies, browsers and computers. GST codes cannot be changed and all get the same message - "Sorry. We weren't able to make those changes." A good tool has gone bad.

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My sales dashboard figure is incorrect. It is $757.90 more than the sales amount in the profit and loss report for the same period. The $757.90 is for an invoice amount paid by a customer twice in error. It was allocated as a deposit to accounts receivable and has now been refunded and accou8nts receivable now back to $0. Why does the dposit of $757.90 get included in the sales dashboard when it is not applied to an invoice and has been refunded?

I want to back up my receipts separately after using Snap Receipt to capture them. It would also be ideal if they could be named by transaction date. I believe the GDPR mandates a right to data portability.

Getting Error message - The organisation name in the fund details must be provided. This was on the previous pay and has disappeared for this pay period.

This is the GST 'manage rates' options available (In Australia): Manage VAT rates Switch on VAT rates you frequently use. Switch off those that you don’t need. Activate / deactivate rates GST GST free GST free exports GST on purchases (Purchases) - Inactive Input tax Out of Scope

A team member can not clock in on the mobile app. They get the message "Error: Your timesheets have been submitted up to Dec 12, 2024. You may not change or create any timesheets before this date." Note our pay week ends on Dec 12. When I enter their time manually, the time is highlighted yellow. I have scanned time entries ahead of today and can't see any entered for this member. We do not have payroll set up. Note this team member did get a new mobile phone number and forgot his password. He had to be re-invited via a new email address that he had to set up on the advice of support. If anyone can please point me in the right direction it would be greatly appreciated.

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Ive been having this issue for some time. Whenever I enter a new product for my invoices it disappears when I change the quantity or add another product.