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R
RickWJ
June 28, 2025
Solved

Our employees have not been able to enter their time since yesterday (6/27)

  • June 28, 2025
  • 2 replies
  • 40 views

I am hoping your engineers are already aware of this and working on it, but the time entry system for Quickbooks has been malfunctioning since yesterday (including for me).  We have tried clearing the cache and trying different internet browsers, but the problem persists regardless which browser is used.  Typically, the employee has been able to enter time once, but then when they try again, they get error messages.

When trying to enter time in the weekly time sheet, the "Name" field is highlighted pink with the error message "This field is required," even though the field includes the employee's name.

When trying to enter time in the daily time sheet, the error message reads: "The worker you selected has been deleted.  Please select a different worker."  (Obviously, this is not correct.)

Our firm's billing manager has figured out a "work around," that involves pulling up a different employee name (and different week) in the weekly time sheet, and then going back to the employee in question for the current week, and then the information sort of "refreshes," and she is able to then enter more time for that employee.  But that option is not available for most employees who are "time entry only" employees who only have access to their own accounts -- they are locked out.

Please get this working properly immediately.  It is the end of the month and we need employees to enter time so that we can generate invoices.

    Best answer by RickWJ

    Quickbooks apparently finally fixed the problem this morning (maybe only within the last hour or so).  If any of your users are still having problems, they might need to restart their computers (we had one user in that boat for whom it still was not working until after she restarted).

     

    It "only" took several hours of lost productivity and stress to get it fixed . . .  QB usually works well enough (though it has been more glitchy the last month or so, including temporarily disappearing drop down menus when I try to run a report that then reappear after some random "fiddling").  We historically experience more significant disruptions of this nature with QB every couple of years or so, but we definitely have had more problems in the last year . . .  QB does have a history of forcing its existing customers to serve as involuntary beta testers whenever it want to improve or otherwise tinker with its product (which I can say having used QB for over 20 years).  I have been tempted to cancel QB a couple of times, but that is such a hassle, and, like I said, it generally works well enough.

    2 replies

    C
    CharmieHQuickBooks Team
    QuickBooks Team
    June 28, 2025

    We truly appreciate the detailed information you’ve shared about the time entry issues, Rick, and your proactive efforts to troubleshoot and identify a workaround for your employees. We understand the urgency of completing end-of-month invoices.

     

    I recommend contacting our Live Support team. They have the right tools to securely look into your account and identify the root cause of this problem. They'll also be able to advise you on the next steps to resolve this issue.

     

    Here's how you can connect with them:

    1. Click the (?) Help icon.
    2. Select Contact Us.
    3. Enter your concern and click Continue.
    4. Choose a way to connect with us:
    • Start a Chat with our live expert.
    • Get a Callback from our live expert.

     

    To find out the best time to call, you can visit this page to check our Support Hours: Get help with QuickBooks products and services.

     

    Once everything is resolved, you may refer to this helpful resource for guidance on approving timesheets: Track and manage QuickBooks Time in QuickBooks Online (Approve timesheets).

     

    Feel free to revisit this thread if you need further assistance. The Community team is always here to help.

    T
    The_OG_Ethan
    June 29, 2025

    Did support fix your problem? None of us have been able to enter time since Friday morning and it's still not working. I've tried my home PC, my work PC, and my coworkers have all done the same. Can't enter time, and can't view any other week, only the current week. (The dates change but all the entries stay the same).

    Did you find a fix?

    R
    RickWJAuthorAnswer
    June 30, 2025

    Quickbooks apparently finally fixed the problem this morning (maybe only within the last hour or so).  If any of your users are still having problems, they might need to restart their computers (we had one user in that boat for whom it still was not working until after she restarted).

     

    It "only" took several hours of lost productivity and stress to get it fixed . . .  QB usually works well enough (though it has been more glitchy the last month or so, including temporarily disappearing drop down menus when I try to run a report that then reappear after some random "fiddling").  We historically experience more significant disruptions of this nature with QB every couple of years or so, but we definitely have had more problems in the last year . . .  QB does have a history of forcing its existing customers to serve as involuntary beta testers whenever it want to improve or otherwise tinker with its product (which I can say having used QB for over 20 years).  I have been tempted to cancel QB a couple of times, but that is such a hassle, and, like I said, it generally works well enough.

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