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June 30, 2025
Question

why do I have to scroll to the top of the page in my schedule every time I change ?Why can't ti be the default as one would expect. ?

  • June 30, 2025
  • 1 reply
  • 1 view
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1 reply

QuickBooks Team
June 30, 2025

Hi, GPS4. To clarify, are you specifically referring to the schedule page in QuickBooks Time? For instance, does this issue occur when viewing or making adjustments to employee shifts or the team schedule? Confirming this will help me provide a solution tailored to this particular platform.

 

If you’re experiencing this behavior in QuickBooks Time, it’s important to note that the system refreshes after every change to update the schedule. This refresh causes the page to return to the top automatically. QuickBooks Time does not have a feature to retain your position on the page after making changes, as it prioritizes real-time updates.

 

To mitigate this, a workaround you can use is leveraging browser-based tools. For example:
 

  • You can bookmark a specific part of the schedule or use (Ctrl + F) to jump straight to the employee or shift details you need after scrolling.

This article provides keyboard shortcuts to help you navigate QuickBooks faster. Although these are listed for QuickBooks Online, you can use them for various tasks in QuickBooks: Keyboard shortcuts.

 

This reporting guide enables admins to view the hours tracked for each job or customer, organized by the team members who worked on them. It includes regular, overtime, and double-time hours, if configured: Run a job costing by team member report in QuickBooks Time.

 

Reach out anytime for support.

 

GPS4Author
July 1, 2025

Hi there, Thanks for your reply however you are incorrect about how the page refreshes. It always refreshes to the bottom of the page. If it defaulted to refresh to the top of the page I would be a very happy customer 🙂

Can you help please. ?

QuickBooks Team
July 1, 2025

Hello, GPS4. Based on the information you've provided, it seems unusual for the page to default to the bottom after refreshing. To better understand this behavior, could you please share a screenshot of what you’re experiencing? It will help us identify the issue more effectively.

 

For now, I recommend completing some basic troubleshooting steps to rule out browser-related issues. Start by clearing your browser's cache, as stored data can sometimes cause unexpected behavior in QuickBooks Time. After clearing the cache, try accessing QuickBooks Time using a different browser to determine if the issue persists across multiple platforms.

 

Moving forward, check this out to learn how to configure and oversee time-off settings directly within the QuickBooks Time web dashboard: Set up and manage time off in QuickBooks Time.

 

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