Question

I have updated my company logo and it pulls through to all my documents except my management reports. These are showing the old logo. How do i correct this?

Forum|Forum|5 years ago
November 11, 2020
1 reply
1 view

No text available

QuickBooks Online

MarsStephanieL

Level 6

Hello there, @lindyf.

I'd be happy to help you make the company logo to be updated in your Management Reports in QuickBooks Online.

There are times that the data will be outdated and can cause odd behavior to the programs. Let's check if this is a browser-related issue by using an incognito browser. You may press Ctrl + Shift + N for Google Chrome or Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge.

If the logo is now visible, you'll need to go back to your regular browser and clear the cache to delete the junk files and improve your browsing experience. Alternatively, you can use other supported browsers.

To know more about handling your reports, you may check out this article: Customise reports in QuickBooks Online.

I've added these Help Articles in case you have other questions in QuickBooks Online (QBO).

I'll be here if you have other questions or concerns. Just let me know in the comment section. Take care always.

L

lindyfAuthor

Hi MarsStephanieL,

Thank you so much for your assistance. Unfortunately this doesnt seem to be a browser problem. I have tried Edge and i still get the same old logo on the management reports (The logo that was previously loaded).

I have also cleared my cache for the last month but that hasnt helped either.

Any other thoughts?

MarsStephanieL

Level 6

Good to see you again, @lindyf.

I can see that you've used an alternative browser already. If you've cleared the cache and you're still not able to see the updated logo in the management reports, I'd suggest contacting the QuickBooks Online Support Team. They have the tools to verify your account and check further what has caused this so that you can get back on track.

Here's how to contact them:

Select the ? Help button, then enter "Speak to human" in the text box and hit the Enter key.
Choose Contact Support Team.
Enter your concern in the text box like, "Unable to see the updated company logo in the management reports."
Select No, I still need help button.
Click Get Contact Support Team.
Choose Start a chat.
Enter your details and confirm your request.

I've included this article for your future task about assessing your business financials: Reconcile an account in QuickBooks Online.

Please don't hesitate to tag my name in the comment section if you have other questions regarding QuickBooks. Stay safe out there.

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