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J
JohnSpiers
August 3, 2020
Question

Sharing Custom Reports with new users on Quickbooks.

  • August 3, 2020
  • 1 reply
  • 6 views

I am trying to share Custom Reports I have written with new users on Quickbooks. The system will not save the 'All' option when Select it in the Share with box. It keeps saying there is another report with the same name even when I have given the report a new name or even when I have created a brand new report., 

    1 reply

    K
    Kass_B
    August 3, 2020

    Hi JohnSpiers,

     

    Thank you for raising this. It appears this particular issue was actually raised for investigation two days ago. It looks to be an isolated issue that is only affecting a very small number of files, but certainly does sound frustrating. As this is currently being looked into, in this case please reach out to our Support Team directly and advise them you are experiencing the issue related to INV-48165. They will take you through any existing troubleshooting attached to this investigation and, if unable to resolve, provide any available workarounds and link your case to the investigation so a resolution is reached. You can also contact them by:

     

    1. In your QuickBooks Online, click the Help menu in the upper-right corner.
    2. On the Search tab, click an article and select Contact us at the bottom. Then, enter the details of your concern.
    3. Click Let's talk and choose Chat or Get a callback.

     

    Please check this article for our support hours: Get help with QuickBooks products and services.

     

    I hope a resolution is found for you soon.

     

    -Kass

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