Hi, I exported the report from the Product List and when I check the qty on hand from the report vs what's on my qbo online, there's a discrepancy. How do I resolve this?

Forum|Forum|11 months ago
August 4, 2025
1 reply
3 views

I exported the report by going to Sales > Products & Services > Run Reports. Then I search by going to Sales > Products & Services and typing the product name. The qty on hand from the report and from checking manually do not match.

QuickBooks Online - International

Carneil_C

Level 6

We want to ensure that the quantity on hand from your report matches what's in your QuickBooks Online (QBO), mmgr.

To help resolve this issue, we recommend contacting our QuickBooks phone support team. They have the necessary tools and secure access to review your account in detail and address your concerns effectively.

Here's how:

Go to the Help icon on the top menu.
Select the Search tab and enter your concern. For instance, enter help.
Click the Contact Us button and choose between Chat or Callback to connect with us.

Note our operating hours under QuickBooks Online in this article: Get help with QuickBooks products and services.

Reach out to me if you have any further questions about handling reports or with your products and services in QBO. I'll be here to offer additional assistance.

mmgrAuthor

Hello @Carneil_C ,

I actually raised this to the support team already last July 25 and was told that other users were experiencing this discrepancy as well. I have been following up every other day since then and haven't gotten any updates. I have just been repeatedly told that the engineers are looking into it and it has been more than a week since this issue.

Sign up

Login with SSO

Let's get you signed in

Login with SSO