I am delighted to welcome you to the Community forum. It's great to have you here, posting your concern.
I know how crucial it is for your financial reporting to run smoothly. The system occasionally behaves weirdly when the browser is loaded with out-of-date pages. I advise you to carry out some basic troubleshooting procedures.
Let's begin by signing in to your account in a private window. Here are the keyboard shortcuts:
Safari: Command + Shift + N
Google Chrome: CTRL + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P