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June 17, 2026
Question

i am the Admin am able to open reports but drill-down doesn't work. Can't click inventory items to view history or make adjustments. Tried other browsers and PCs.

  • June 17, 2026
  • 1 reply
  • 10 views
Hello, I am the Administrator for our QuickBooks Online company. Until today, everything was working normally—I could view reports, click on inventory items to see the transaction history, drill down into report figures, and make inventory adjustments. However, today I can only view the reports. When I click on an inventory item, quantity, or amount, nothing happens. I cannot drill down to see when a product was bought or sold, nor can I access the detailed transaction history or make adjustments from the reports. I have already tried: Logging out and back in. Using different web browsers. Using different computers. The issue persists across all reports, and I am the Administrator, so it does not appear to be a permissions issue. Could you please check whether there is a problem with my company file or a known issue affecting drill-down functionality and inventory reports? previously i was able to do all this

1 reply

QuickBooks Team
June 17, 2026

It looks like we need to get our support team involved to look more closely at your account since you have already tried using different browsers and computers. You can contact our QuickBooks Online Support Team directly so they can securely check your company file and investigate why this drill-down feature isn't responding.

 

Let us know if you need anything else. We're here to help.