Can we get copies of past support tickets?

I upgraded to QuickBooks Online Advanced because of all the promises of better reporting, especially for job costing. They also promoted one-on-one support to help with the setup. It's been very disappointing. I've spent days with support trying to create the reports we were told were possible, only to find out they don't work the way they were represented. Looking back through the support tickets, they also show a lot of inconsistencies between different support reps. It seems many of them don't fully understand the software's capabilities, which made the whole process even more frustrating. At $220 per month, I just can't justify the cost for the one feature I actually use—the ability to have more than 40 Classes, but now that I've been using it, it will be a lot of work to undo, if I downgrade. Has anyone had any success negotiating a larger discount with Intuit? Now that I've started using the additional Classes feature, downgrading won't be easy, but I also don't think I can justify paying the full price.