Customer statements - the instructions appear to be incorrect in the help section. Kindly share how you've successfully created customer account statements.

Hey there dzande,

Welcome to the QuickBooks Community! Thanks for reaching out to us here. Being able to create customer statements correctly is important. I would be happy to provide some information.

In this helpful guide, you'll see how to Create and send customer statements in QuickBooks Online. If you require further assistance, I recommend reaching out to the support team outside of the Community. They'll have the ability to do a screenshare with you and guide you back on track with your QuickBooks goals. You can reach them by following one of these mthods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.