Thanks for reaching out to us here. QuickBooks Online is a great tool to have. It helps keep your books balanced. It's important that you get the support you need. I can point you in the right direction.
Correctly entering an open balance in QuickBooks is an essential step in maintaining clean books. Here is an article that shows you how to enter opening balance in your new QuickBooks Online account. If you require further assistance, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to guide you back to your QuickBooks goals. You can reach them by following one of these methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Social Media: Facebook and Twitter
If you have any other questions, feel free to reach out here.
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