Having the option to review the 10% temporary wage subsidy on your payroll summary by employee report has been previously brought to our attention. At this time, I recommend contacting us using one of the methods below, so we can communicate with you in a secure setting and have a deeper look into this on our end. In the interim, you can also review the report from the chart of accounts by following these steps:
1. From the Gear in the top right, select Chart of Accounts
2. Locate the clearing account for the 10% wage subsidy
3. In the Action column, click on the drop-down arrow and choose Run Report
This should help.
Schedule a Callback or start a Chat: click the ? in the upper right in QuickBooks Online > enter "Contact support" > select Contact Us > give a brief summary of the issue > hit Let's Talk > choose Get a callbackor Start a Chat. Social Media: Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Please don't hesitate to reach back out if you have any additional questions or concerns. We'd be glad to assist!
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