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M
mswanson
July 23, 2019
Question

Returned Customer Cheque - Accounting Created Unbilled Costs - How to Fix?

  • July 23, 2019
  • 1 reply
  • 7 views

Hello, I used the 'Manage Bounced Cheque' option in QuickBooks Desktop to account for a customer's returned cheque. I was quite pleased with the process in how smoothly it worked, until I ran an Unbilled Cost report and found that the journal entries created Unbilled Costs that cannot be removed. Attached is an Unbilled Cost report showing the effect. When I select the transaction through the report, which brings me to the Journal Entry window, the transactions are not marked as Billable. In the Journal Entry window I also tried to double click in the Billable field to mark the lines as Billable, so I could then uncheck them as Unbillable, but I'm unable to select the Billable fields at all. Does anyone have a solution? I need these transactions off my Unbilled Cost report. Thank you, Michelle

1 reply

J
JamesM
Level 5
July 23, 2019

Hi Michelle,

 

Thanks for reaching out about this. I know important this feature is to you and the type of business you run. 

 

I want to make sure I'm on the same page as you. I tried opening your attachment but nothing is coming up. Could you send me the attachment again? You can do this by attaching it as a comment below. I'll be on standby. For reference, this is what I'm getting so far: 

 

M
mswansonAuthor
July 24, 2019

Hi James,

I also had trouble opening the file after I posted the message, until I tried the download link, and then it opened. I've attached it again, and also inserted it as a photo in the message.

 

Thank you,

Michelle

J
JamesM
Level 5
July 24, 2019

Good day, Michelle. I've tried to replicate this on my end and I'm able to check it as billable and vice versa. I want to make sure I'm on the same page as you. Could you send me a full screenshot of the journal entry window? In the meantime, check out this helpful video which explains How to delete unbilled time/cost in QuickBooks.  Feel free to ask questions. I'm here to help. 

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