Thanks for reaching out. It's great you're using QuickBooks Online mobile app to automatically track your business mileage. I know how important it is to ensure your books are accurate. I'll be happy to assist you with this.
A good starting would point would be to ensure there are no bugs in the app due to issues in your app platform. To make sure your system is running the app properly, I recommend following the troubleshooting steps in this article: Troubleshooting Quick-Start Guide for the QuickBooks Online app
In case the issue persists, please reach out to our tech support team for us to investigate this further. Here's how to get in touch.
Phone and Chat: ClickContact Us to learn how to reach phone and chat support.
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
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Have a great day!
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