Why does my list of recent transcations not show up sometimes?

Hello Joel,

Being able to easily access your transactions is essential to ensure your books are accurate. QuickBooks Online is designed to make this process effortless for you. I'll be happy to share more on that. 

One of QuickBooks Online’s most helpful and time-saving feature to automatically download your recent transactions is Online Banking. If you're already using this feature and currently experiencing missing transactions in your bank feeds, I recommend following these steps below to update your account.

1. Go to the Banking menu.
2. Select the Edit ✎ icon in the tile for the bank account you want to update.
3. Select Edit sign-in info.
4. Type in your credentials and click on Save and Connect.

To learn more about the Online banking feature, here's a useful article: Connect bank and credit card accounts to QuickBooks Online

If you're still unable to view your recent transactions after an update, it could be due to a browser issue. Temporary internet files that accumulate in your browser can sometimes cause bugs in the software. To ensure your app or browser is running the program correctly, follow the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online

In case the issue persists, please reach out to our tech support team for us to investigate this further. Here's how to reach us.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

Let me know if there's anything else I can do to help!