Cannot retrieve bank statements from 14th july 2019 to 29th december 2019 please advise

Hello V-jones07, 

Welcome to the Community page, 

If you have missing transactions on the banking page then you will need to csv the transactions into your account to get them to show. The link below will help you to do this. https://quickbooks.intuit.com/learn-support/en-uk/banking/import-bank-transactions-using-excel-csv-files/01/239741