General ledger is not hitting the trial balanc. trial balance doesnt take all the transctiosns

Hi there, @usermo.

I'm here to help fix the issue you're having with those reports in QuickBooks Online (QBO).

The Trial Balance should display your asset, liability, and equity. To check if this is a browser-related (cache and cookies) issue, let's sign in to your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources causing this unusual response.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, pull up the Trial Balance report again to double-check. If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

To learn more about managing and running financial and other reports in QBO, consider checking out this article: Run reports in QuickBooks Online.

For more tips and other resources, you can also visit our website for future reference: Self-help articles.

Please leave a comment if you have additional questions about reports or anything else. I'll be more than willing to answer them. Stay safe.