How do I report a duplicate bank feed issue again? The chat agent didnt understand. Bank feed has duplicates and even transactions that arent on our actual bank statement

Forum|Forum|3 years ago
September 26, 2022
1 reply
2 views

this has been a previous global issue about 6 months ago

QuickBooks Online

GeorgiaC

Level 13

Hi accounts-growing, we'd be happy to help with that issue here - do the duplicate and unknown transactions continue after fully disconnecting and reconnecting the account to QuickBooks, and can we confirm the bank provider and account type that the issue is relating to?

accounts-growingAuthor

Hi Georgia, yes I have disconnected and reconnected, they are still there. 23rd transactions appear again on 24th (there were none on 24th) and also have some payments that are not our businesses. Its a Santander Corporate current account. thank you

Ashleigh1

Level 14

Hello Accounts-growing thanks for that information.

You can contact our Live Support team through this link, so the agent can have a look into this more for you, in the system and set up a screen share with you to see why this is happening for you and get it all resolved thanks.

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