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1 reply

Moderator
November 20, 2021

Hi there, @sp-aesthetics-vi.

 

Can you share with me the error message you're getting when accessing the Profit and loss report in QuickBooks? Any further details would be much appreciated. 

 

Right now, we can run some basic troubleshooting steps to address the issue. Sometimes too much cached accumulated in a browser can cause unexpected behavior with the product. This can be the reason why you're unable to open the report. 

 

To check, try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Simply press the following shortcut keys:

 

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. We can also use other supported browsers to roll out the possibility of a browser-related issue.

 

I've got a link here that provides you with articles about managing your financial reports in QuickBooks: Setting up reports to customise, run, and share.

 

I want to make sure everything is taken care of for you, please let me know how it goes after trying the steps. Just leave a comment below and I'll get back to you. Take care always.