Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
B
BiteMe4
December 8, 2025
Question

Access to shipping manager

  • December 8, 2025
  • 2 replies
  • 14 views

OK. We have the new shipping manager setup. BUT, we have to have our admin give us access, and he can't figure out where to go to do this. There doesn't seem to be anywhere under "Users" to give someone shipping access. Everything was working before, but not with the new manager.

    2 replies

    B
    BiteMe4Author
    December 8, 2025

    Also, I'm on Enterprise DESKTOP, not the suite.

      B
      BabyBQuickBooks Team
      QuickBooks Team
      December 8, 2025

      Hi there, BiteMe4. I'll provide a step-by-step guide for your admin to grant shipping access to existing users.

       

      Please ensure that the Shipping permission under File is enabled in your user profile. This way, you'll be able to use the new Shipping Manager in QuickBooks Desktop. Here's how:

       

      1. Go to the Company menu, then select Users.
      2. Click Set Up Users and Roles.
      3. Enter the admin password, then select OK.
      4. Under the Role List tab, choose a role you need to edit, then click Edit.
      5. In the Area and Activities section, double-click File, and choose the Full option.
      6. Hit OK to save.


       

      If you need further assistance, please don't hesitate to click the Reply button. We’re here to help.

      S
      ShippingAccessRestriced
      December 10, 2025

      We have the same problem. I am our admin and I do have access to the new shipping manager. For our users in charge of invoicing and shipping, we installed a new PC with Windows 11 Pro, QB 24.0, R18. This user had access allowed for Shipping full access. To be super sure, I selected full access to all "File" categories, and this user still does no have access to the new Shipping Manager.Please advise.

        L
        LouiseG12QuickBooks Team
        QuickBooks Team
        December 11, 2025

        Hi there, Shipping. Let me direct you to the right support channel to assist with granting access to the new Shipping Manager.
         

        I recommend contacting Live Support for further assistance. They have the tools and expertise to provide the steps needed to ensure the user can access the new Shipping Manager successfully.

        Here's how you can contact them:

        1. Go to the Help menu.
        2. Select QuickBooks Desktop Help/Contact Us.
        3. In the Help window, click Contact Us.


        Please check their support hours to ensure you contact them at the appropriate time.

        Don't hesitate to leave a comment below if you have additional questions. 

        Need QuickBooks guidance?
        Log in to access expert advice and community support instantly.
        Terms & ConditionsAccessibility statement