Question

ACH processing is turned on in settings but is not showing on invoices or sharing a link to pay when emailed.

Forum|Forum|4 years ago
February 12, 2022
2 replies
8 views

How do I get the ACH option to show on my forms

QuickBooks Online

Level 8

Hi there, @adrianij. I'll help you send your first electronic invoice right away.

After you set up your account settings for invoice payments, you can see the checkboxes for the payment options you want on invoices. Once you send the invoice to your customer, she’ll see the Pay Now button and can pay for the invoice with her card.

If you're unable to see these options, we can perform basic troubleshooting to isolate the issue. Let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

Chrome: Ctrl+Shift+N
Firefox: Ctrl+Shift+P
Safari: Command+Shift+N

If everything is fine, clear your browser's cache. This way, you can access QuickBooks with a clean slate. You may have accumulated too much historical data stored in your browser that caused this issue. You can also switch to a different supported browser to see if it has something to do with your browser.

I'm also adding these helpful articles that consist of questions and answers about QuickBooks Payments deposits:

Feel free to comment down below if you have other questions or concerns about processing payments. The Community is always here to help.

T

Trudow

New Member

I don't use QB online. We use desktop. And our browser is Edge so I've cleared the cache to not avail. I've also rebuilt the data file and verified the information. Still have this issue

C

CharleneMaeF

QuickBooks Team

Hi there,Trudow. Allow me to join this thread.

I appreciate all the troubleshooting you've performed to fix the missing ACH payment link. Let me make it up to you by ensuring this gets investigated so that you'll get a detailed explanation of why this issue occurs.

Since we'll need to verify your Payments account setup, I recommend contacting our QuickBooks Support Team. They have full access to your account and further verify its cause. They can also provide necessary troubleshooting steps to resolve the issue.

Click this link: Chat with us.
Under How can we help you?, enter your email address, name, and the complete details of your concern.
Once done, select Start Chat.

Our chat representatives are available from Monday to Friday between 6 AM and 6 PM PT.

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.

T

Trudow

New Member

I use QB Desktop accountants edition for one of my clients. We have merchant services setup. We only accept ACH payments, no credit cards. When we sent out the invoices for the quarter yesterday, only CC payment links were available on the links. Our setting say the customer can only pay by bank ACH and so does the setting preferences. Yet - some customers credit cards are clearing and the ACH link is not available.

ShyMae

QuickBooks Team

Hi there, Trudow. I can route you to our expert team to further check why the ACH link is unavailable.

Since you've already checked your settings preferences, but the ACH link is still unavailable, I recommend contacting our QuickBooks Payments expert team. They have the expertise and necessary security protocols to access your account details, which is beyond what we can do here in the Community space.

You might also want to read the commonly asked questions with QuickBooks Payments to get more in-depth knowledge.

Moreover, I'm adding these resources to help manage your invoices in QuickBooks Desktop.

You can still return here whenever you need assistance with ACH payments or invoices. Kindly tap the reply button below to enter your queries.

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