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L
lindak1119
Level 7
January 24, 2019
Question

ALL OF A SUDDEN I CANT PRINT AN INVOICE HOW DO I FIX THIS

  • January 24, 2019
  • 4 replies
  • 40 views
No text available

4 replies

Morgan_B
Morgan_BQuickBooks Team
QuickBooks Team
January 24, 2019

Hello, wiffle113.

 

I appreciate you taking the time to visit the Community. I want to make sure you're able to print invoices.

 

As an initial troubleshooting step, I recommend clearing the cache in the internet browser. When the cache is full, it can potentially cause performance errors in QuickBooks Online. Resetting it will allow you to start fresh and resolve issues, such as not being able to print.

 

This article will walk you through the steps of this process depending upon which browser you're using: Clear cache and cookies 

 

If you're still unable to print, this issue may be related to a known issue. The engineers have been made aware and are quickly working to get it fixed. I suggest calling in to speak with a member of the Support Team. An agent will be able to add you to the list of affected users, and you'll then receive email notifications regarding the resolution. The number to speak with an agent is 1-800-488-7330. The most up-to-date contact information can be found here: https://help.quickbooks.intuit.com/en_US/contact. You may also mention this could be connected to investigation #16330.

 

You'll be back up and running soon. Feel free to leave a comment and let me know how things look after trying this out. I'll help in any way that I can.

T
tlrod
June 15, 2020

All of a sudden I cannot print or email an invoice within QB 2019 Desktop.  I am also unable to save a pdf copy of the invoice as well.

 

Any further thoughts?

 

Tamara

M
Maybelle_SQuickBooks Team
QuickBooks Team
June 15, 2020

Hello there, @tlrod.

 

I've checked our records here and found out an open investigation (INV-47379) about this issue. Rest assured, this has already been raised to our banking engineers to know the root cause of this unexpected behavior. 

 

For now, I suggest reaching our Customer Support Team so they can add your contact details to the list of our affected users.

 

Here's how:

  1. Go to the Help menu.
  2. Click QuickBooks Desktop Help or press F1 on your keyboard.
  3. At the bottom, click Contact Us.
  4. From the Dialogue box, enter your question.
  5. Click Continue, then select Get a callback.
  6. Enter the information needed.
  7. Once done, click Confirm my call.

Please check our support hours to ensure that we address your concerns on time: Support hours and types.

 

In the meantime, you can check this article for additional information about managing your QuickBooks account: Help articles.

 

Feel free to drop a comment below if you have other questions about QuickBooks. I'll be right here to help you out. Have a great day!

B
Bearskin
June 18, 2020

CHANGE LOGO FILE TYPE

 

As LHcause714 suggested, changing my logo from a .jpeg file to a .bmp file worked!!  Finally, I can print invoices again.  This has been extremely frustrating and I'm disappointed in QB's slow reply. 

    D
    Dkrick
    July 20, 2020

    Can you tell me how to replace the jpg with a bmp file type?

    S
    SummitEng
    July 29, 2020

    You can open the jpeg file in Paint and save it as a bmp file there.

    S
    sidjadon
    February 3, 2021

    well you can also forward or send invoices using the PayPal guide on keepthetech to any merchant or customer without having a hassle. For international money transfer, it was the safest option. 

    F
    first-dit
    May 8, 2021

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    Sling TV Hindi with 50+ channels comes in $30 to watch on one device. But you can watch on the total of 3 devices between your family by just paying EXTRA $5. So $35 on 3 devices will make less than $12 per device.

    D
    dtatham
    October 18, 2023

    I have tried everything that is stated in QB reply instructions. I've tried different browsers, cleared catch memory, reset computer, reset printer. none of this has fixed the problem. This is a QB problem and needs to be fixed ASAP. I have no problem printing anything else, just QB forms.

    M
    MirriamMQuickBooks Team
    QuickBooks Team
    October 18, 2023

    Hi there, dtatham.

     

    I'm here to help you with your printing concern in QuickBooks Online (QBO).

     

    To be sure we're on the same page, I'd like to verify if you encounter any error messages when printing. Also, you've mentioned that you have no problem printing anything else, just QB forms. Can you add more details about those QB forms you're referring to? Any extra information is much appreciated.

     

    We're looking forward to hearing from you. Have a great day!

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