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January 14, 2022
Question

An invoice ended up being less than we expected. The client already paid the deposit, which was more than the original amount. How do we show that on the invoice?

  • January 14, 2022
  • 12 replies
  • 86 views
The original amount was more than the deposit paid, so a credit is due to the customer. We'd like to send them an invoice with the updated amount and also show the deposit amount they paid, but that makes the total due a negative. Why can't QuickBooks allow a negative balance due and just consider it a credit?

12 replies

Level 9
January 14, 2022

I'm here to handle your concern today, cbd3.

 

You'll want to delete then recreate the Invoice with the correct amount as the deposit. This way you can match the transactions from your banking page. Before deleting make sure to have a copy of the information so you can use it as a reference when recreating one.

 

To Delete, open the invoice, click More. Then choose Delete.

 

To review all the invoices made in your account, you can run the Invoice List report. From there you can click each of the invoices and manually edit them one at a time.

 

Here's how:

  1. Go to Reports.
  2. Enter the Invoice List in the search field.
  3. Customize the filter if necessary.
  4. Click Run report.

Also, I have articles here about managing reports in QuickBooks Online (QBO) for your reference:

If there's anything else that I can help you with, please let me know in the comment section down below. Have a nice day..

August 11, 2025

This workaround wouldn't be necessary if QuickBooks weren't so inflexible. It should allow us to just apply a partial payment and have an outstanding balance. Intuit should have done user task analysis to see that we need to do it as I've said and not resort to the workaround.

 

Quickbooks Online only give a message of "you can't do this" and stops you dead in your tracks. Again, does Intuit know nothing about how to be helpful? Another place where they didn't do user task analysis.

Level 9
January 18, 2022

Hi, cbd3.


Hope you’re doing great. I wanted to see how everything is going about handling an invoice that is being less than the expected deposit. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.


Looking forward to your reply. Have a pleasant day ahead!

New Member
September 19, 2023

What do you recommend when customer pays less than invoiced? I added a negative of the amount , and now it shows they still owe that amount. I deleted the negative amount and it still shows, and I do not know how to fix that. Please advise?

September 19, 2023

Do you want to collect the outstanding balance?