app crashes when entering mileage details

Let's troubleshoot your app to help you successfully save your mileage details, diamondsbl.

The QuickBooks Self-Employed (QBSE) app utilizes a cache to enhance performance and optimize your experience while completing various tasks. However, this cached data can become corrupted, which may lead to the app crashing.

To resolve this, I recommend clearing the outdated cache files and resetting the application to its original settings. Here's how:

1. Go to Settings on your device, then General.
2. Click iPhone storage and tap the QBSE app.
3. Free up its storage without deleting app data by hitting Offload App.
4. Locate and tap the app from your Home Screen to reactivate and use it again.

After completing the steps above, restart your mobile device and ensure you have a reliable internet connection. If the same behavior persists, I recommend uninstalling and reinstalling the app to reset it entirely.

For future reference, you can check this article to guide you on which QBO features are supported on mobile devices: Compare mobile app features.

Come back to this post if you have other questions or concerns, we're always here to help.