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Call from "Quickbooks Support Team" - Fraud?

Forum|Forum|7 years ago
January 11, 2019
75 replies
828 views

I just received a call from someone claiming to be from Quickbooks Support Team. He gave me phone number [removed] and said his name was Ronald. He had an Indian accent. He claimed they were trying to do an automatic security upgrade and for some reason it was not working on our system. This seems like a scam. I gave them no information but he did have the first name of the owner. I told him I'd call back when I have time. I asked him to clarify that he is with Quickbooks and he confirmed. I have NEVER received a call from QB. Is this a scam?

QuickBooks Desktop

Best answer by

Hello, @carefree123.

Thanks for bringing this matter to our attention. I'm here to help share on how we can prevent these fraud calls from parties claiming to be affiliated with Intuit.

As mentioned by the previous replies on this thread, outbound calls from a QuickBooks representative should not ask for any personal information. If you keep receiving this kind of call, I'd suggest reporting this information through our email.

Don't hesitate to let me know if you have other questions about fraudulent calls. I'll be around to help.

Show previous replies

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dixieflower

I have received a few calls with the same issues. They ask to speak to whoever handles the QuickBooks or Accounts Payable.

I logged in to my Intuit and QuickBooks account, and advised them all my subscriptions are up to date and there are no payment error notifications. He insists this is a different subscription for other things like data back-up.

This time the call came from QB Support [Phone number removed]

J

Just_me

Level 3

@dixieflower It was a fraud call. Hopefully you didn't give them any info.

I always tell them that I know they are scammers and if they don't stop contacting me, I will turn them in. For the most part, they have quite calling. I MIGHT get one call a year now, where I used to get 5 or 6.

C

christi84

This scam is still ongoing! I received a call yesterday and it came across the caller ID as " QUICKBOOKS". A lady with an Indian accent said that she was calling because the payment information they have on file is declining our payment. I asked what the last 4 numbers were on the card and she said she didn't have access to that information and would have someone from the billing department call me back. A few minutes later she called back and said she has the email to send an invoice to or I can go ahead and pay over the phone for my convenience. She told me it would be for two years. I told her I would go ahead and wait for the invoice and an invoice never came so I called Quickbooks and they said our subscription is on a monthly basis and it was up to date. I then googled the phone number and this thread came up. I almost fell for it because the name "QUICKBOOKS" came across on the caller ID and not just the phone number of 858-402-0343.

J

Just_me

Level 3

@christi84 Just know that QB will NEVER contact you for any reason, other than you requesting a callback to receive tech support. If there is something up with your card, they just lock you out of your acct. They will never call for payment.

M

mollya

I received a call from a man named Dustin with an indian accent claiming that our payment was denied. I know our payment was not denied so I told him to resend the invoice. He emailed me an invoice that looks shady. I have attached the email he sent me.

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Just_me

Level 3

@mollya You obviously didn't read any part of this thread, otherwise you would know that QB will NEVER contact you for payment, or anything else, unless you request a callback for support purposes.

IT WAS FRAUD. They just want your money. It's NOT QB that is calling you.

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mollya

On the contrary, I did read the thread which is why I was commenting about my experience. But thank you for being rude, it was very helpful.

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Sixnel

Yesterday, we called Intuit tech support because we had issues with our payroll update not going through. I spoke to someone in the USA who tried to help. However, my shift ended so I told her I had to go. She gave me a few troubleshooting steps to take later. The next day, I received a call from someone that sounded like he was from India. He claimed to be an Intuit tier 2 tech support agent and said we had called about issues with payroll the day before and that he had an open ticket and could help. He wanted me to go to Google and then LogMeIn123 so he could gain access to my computer. I asked him what about the Glance session within QuickBooks? He said it wasn't working. That it was undergoing updates and said I needed to go to LogMeIn123 so he could have full access to my computer to fix it and not just screenshare. I told him I couldn't do that since the prior rep never said she was escalating our issue and that we would get a call back from tier 2 tech support. I told him his call was an outbound call, I didn't call Intuit, he called me, so I had no way to verify this wasn't a scam. He said he would close the ticket then and we hung up. A few hours later, I got this email:

Payroll Service Communication

Information Only

This message is in reference to the following company: [OUR COMPANY NAME]

Dear [OUR NAME],

Intuit has completed your request to cancel your Payroll service.

Thank you for your business.

Sincerely,
Intuit Payroll Services

IMPORTANT NOTICE: This notification is being sent to inform you of a critical matter concerning your current service, software, or billing. Please note that if you previously opted out of receiving marketing materials from Intuit, you may continue to receive notifications similar to this communication that affect your service or software.

If you have any questions or comments about this email, please DO NOT REPLY to this email. If you need additional information please contact us.

If you receive an email message that appears to come from Intuit but that you suspect is a phishing email, please forward it immediately to [email address removed].

© 2013 Intuit Inc. All rights reserved. Intuit and the Intuit Logo are registered trademarks and/or registered service marks of Intuit Inc. in the United States and other countries. All other marks are the property of their respective owners, should be treated as such, and may be registered in various jurisdictions.

Intuit Inc. Customer Communications
2800 E. Commerce Center Place, Tucson, AZ 85706

Please note there was an embedded link for the email in "contact us" that does not lead to an intuit website but a ct.sendgrid.net website.

I called Intuit and the rep I talked to said our Payroll was never cancelled and that all this was probably a scam. However, it is very concerning to us that people within Intuit have access to our call information and are using it to scam us. Can you please confirm if this is a scam or not?

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SarahChamber

It is so scary because they obviously have a leak in their system somewhere. I had the same thing happen to me but I had called the Intuit phone number directly from a Google search. And it was routed to the scammer in India. They wanted me to download the 1 2 3 log me in thing also! And I said no way! This usually goes through glance. And then I hung up! If someone calls in that has no clue about the glance network, they are going to use that 123 log me in thing! So scary! This has been going on so long with Intuit and they literally have not done a thing about it!

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Mainstreet Media

New Member

I just got a call from this number also, claiming to be QB, and stupidly answered “Yes, mam” to verify my name. How concerned should I be?

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Nathania_P

QuickBooks Team

Thank you for bringing this to our attention. Your concern is entirely valid, as that call did not come from QuickBooks. Please rest assured that scammers cannot access your QuickBooks Online account with just a voice recording of the word "Yes."

Your account remains secure unless you shared sensitive details like your password, verification codes, or banking information.

To help protect yourself going forward, please report the phone number and details of the call through our dedicated portal at Intuit Security Contact Us.

For additional tips on securing your data and spotting these tactics, please review our guide on Identifying and Reporting Phishing Scams.

If you noticed any other unusual activity or shared any account details during the call, please let us know right away so we can help you secure your account.

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