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I
info-maineearth-
June 20, 2023
Question

Can you charge the customer for the credit card processing fee when they pay online?

  • June 20, 2023
  • 2 replies
  • 240 views
No text available

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
June 20, 2023

You need to use a 3rd party processor to do so. If you are running a B2B company, you can use a free one to integrate with QBO.

A
Archie_B
Level 6
June 20, 2023

Hi there.

 

I'll show you a way to charge credit card processing fees in QuickBooks Online.

 

Yes, you can charge credit card fees to your customers. However, if you use QuickBooks Payments to collect online payments from customers, the option to add it to a customer invoice automatically is currently unavailable. As a workaround, you can manually add it to the customer's invoice as a service item.

 

Here's how:

 

  1. Go to the Gear icon, then choose Products and Services.
  2. Click on New, then pick Service.
  3. Enter the name of your service item. (For example; Processing Fee).
  4. Select the account you'd use to track the processing fees.
  5. Then, click Save and Close.

 

Once done, add the processing fee as an additional line item to your invoice to charge your customers. You can check out this article for the detailed steps: Manually add service fees to invoices in QuickBooks Online.

 

On the other hand, you can also provide feedback to our product development team to let them know how important this feature is and ask them to take it into consideration for the upcoming update. I'll show you how:

 

  1. Go to the Gear icon at the top.
  2. Select Feedback.
  3. Enter your comments or product suggestions. Then click Next to submit.

 

Also, make sure that the correct payment and processing fee accounts are selected. You can find more information in the following articles:

 

 

 

I'll be around if you still have follow-up questions about payments and processing fees in QuickBooks. Keep safe!

M
MN0423
September 14, 2023

Will this option become available in Quickbooks anytime soon? 

    P
    prismdesignconst
    August 23, 2023

    I found a thread from over 3 years ago with people asking this same question.  The answer from Quickbooks was that they know this is wanted and their development team was looking into it.  Now, over 3 years later, the answer is still no, we cannot add the credit card fee to customer's invoices when they pay online unless we add it as a separate line item.  That's not a good option, and it seems no one is listening to what we want even though we are the ones paying for the service and keeping Quickbooks in business! 

      C
      circletoffice2
      August 30, 2023

      I am getting more and more frustrated with QB.  As much as we pay monthly these things should be available.  

        C
        Ctysde
        June 5, 2026

        Qb isn't innovating in the right direction. They're concentrating on methods of separating services to squeeze every dollar possible out of the customers. They're putting no effort into actually making changes people want. That whole thing about sending stuff to product developers goes absolutely nowhere. It's just the way to get rid of you. Meanwhile they are busy in the office figuring out how they can restructure services on separate plans to force you to spend more and more with new add ons.

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