Cannot exit a recurring transaction and it also creates a new journal entry

Let’s work together to troubleshoot the recurring journal entry issue where it won’t exit and is creating an additional entry, KW2025.

To start, I recommend logging out of your QuickBooks Online account and refreshing your browser, as this can resolve common session-related glitches.

Alternatively, I suggest clearing your browser's cache to remove temporary files and cached data that may be causing performance issues with QuickBooks. Please note that the provided hyperlink applies to global regions, but the process remains the same. You can also consider using an alternative browser to narrow down the situation.

If the issue persists after clearing the cache, I suggest contacting our live support team for further assistance. They have the tools to securely review your account and provide personalized support to resolve this as quickly as possible.

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