Customer service phone number

case number 15103336261

Thanks for joining this thread, Pat 111. I appreciate your detailed information.

To verify my understanding, what error message are you seeing when trying to open their backup? If you can provide a screenshot, this can help me to better understand what you're encountering.

If you need to review a client's books, they'll need to create an Accountant's Copy to enable you to access their company file. With the Accountant's Copy file transfer service, your clients file is saved on an Intuit server, where they can exchange data securely with you.

They'll need to confirm the version of QuickBooks you're using matches their QuickBooks Desktop or Enterprise version. For example, if they're using QuickBooks Desktop Premier 2022, their accountant will need QuickBooks Desktop Accountant 2022 to open the Accountant's Copy.

There's two different workflows your client can follow for sharing their Accountant's Copy with you:
 

• Manual workflow - This enables them to share with their accountant via a USB drive, email attachment, or shared through a cloud service. You can also send back their updated version in the same way.
• Accountant's Copy file transfer (ACFT) workflow - The ACFT service lets your cilent and you exchange Accountant's Copy files through Intuit's secure server.

You can review our How to use the Accountant's Copy article for more details. Your client should review their Create an Accountant's Copy article for detailed steps on getting their Accountant's Copy set up properly.

I'll be here to help if there's any additional questions. Have an awesome Thursday!

It saddens me that you have decided to leave us, @fw060447vw. It appears that QuickBooks might not be the best fit for your specific needs. Our primary objective is to help you find the most appropriate tools to meet your requirements.

Concerning the charge of $999 on your credit and proceeding with closing your account, you can follow the steps below to contact our Customer Care Team. Concerns like this are best routed to our phone support to discuss the charges better while maintaining your privacy:

1. From your QuickBooks Desktop account, click the Help menu at the top.
2. Click the QuickBooks Desktop Help menu and select Contact Us.
3. Provide information about this concern in the search box, then select Continue.
4. Sign in to your Intuit account and tap Continue. Afterward, select Continue with my account.
5. Please enter the code sent to you via email and select Continue.
6. From there, could you select how you want to connect with us? It’s either to chat with us or Have us call you.

On the other hand, you can refer to this article for their support hours and schedules to contact them at your convenience. This article also includes their contact number at the bottom of the page: Get help with QuickBooks products and services.

You can visit this article to learn how to access the view-only mode after canceling your account. Note that view-only access is available for one year following the end of your subscription. During this period, editing your data will not be permitted with your inactive license. However, you have the option to renew your subscription or export your data. To access your data after one year, renewal of your subscription will be required.

I'll keep an eye out for this thread if you have additional questions about managing your company file, @fw060447vw. The Community always has your back. Stay safe!

@Nila3   Feel free to follow ANY of the steps already provided, to help you get in touch with a human.  

I'll help you connect to the next available team to resolve charges in your account, Hampton.

Before we proceed, may I know which specific services or accounts were charged to your file? Any additional details would be much appreciated.

Since the Community is a public forum and we'll need to collect your personal information to investigate this further, you can reach out to our Live Expert Team.

They have the necessary tools to review this case and allow them to perform real-time assistance in managing your charges.

Here's how to reach them:

1. In your QBO account, go to the Help icon in the top right-hand corner.
2. Select Search, then click Contact Us.
3. Enter your question in the box and hit Continue.
4. Choose the best way you'll want to reach out to us.

Please know that they can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

I'll also include this reference to help you recognize and track where these charges came from: Understand Intuit charges on your credit card or bank statement.

Any queries that come into your mind, let us know in the comments so we can provide further help in managing your account. Keep safe.

Hi, @PC67.

Let's perform a troubleshooting step to determine if the issue lies with the browser you're using, as this might be the reason you're unable to reset your QuickBooks Online (QBO) account.

Start by accessing the site through an incognito or private browsing window by using the shortcut Ctrl + Shift + N, if you haven't done so already. This method helps avoid storing outdated or corrupted data in your browser.

Additionally, you can restart your browser and verify that you're using a supported, updated version, as this can enhance both performance and stability.

Please respond to this thread if you have additional concerns.