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August 21, 2025
Question

Deleting a customer's bank or credit card information

  • August 21, 2025
  • 2 replies
  • 26 views

To all users reading this, please submit Feedback, asking Intuit to include a feature in QB Online that allows us to delete customers bank or credit card information on file.  Currently there is no way to do this, which is absurd!  

 

To provide Feedback, login to QB, click the gear icon in the upper right corner, and under PROFILE, click Feedback.

2 replies

August 25, 2025

@KrisG9988 you can go back through this community and see that this feature has been requested FOR YEARS. Quickbooks used to suggest a workaround where you could edit the saved credit card to an invalid number, but not only have they not addressed the issue, they have since DISABLED that workaround. 

 

Quickbooks is well aware that this is a legal issue and are refusing to protect you as a business owner and your customers' sensitive information. This is just one more reason for you to be looking to use other software instead, since every other accounting and invoicing program out there allow basic features of removing  customer credit cards and also charge significantly smaller payment fees.

 

 

BigRedConsulting
Level 15
August 25, 2025

There's no way to delete a customer's credit card?  That's profoundly ridiculous.

 

I believe that you're actually required by credit card handling rules, and perhaps legal rules as well, to delete the credit card if the customer asks you to.

 

How is it that QuickBooks Online continues to be so very lame, while at the same time Intuit pretends it's a reasonable replacement for QuickBooks Desktop?  Nothing could be farther from the truth.

August 25, 2025

@BigRedConsulting I believe that you're actually required by credit card handling rules, and perhaps legal rules as well, to delete the credit card if the customer asks you to.

 

Indeed they are. We all are. I've been waiting for years for a customer to find out that despite requesting for their credit card to be removed, Quickbooks has refused to do so and for them to take legal action. Perhaps that is the feedback that Intuit will actually listen to.