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LanaB1
February 27, 2025
Question

DOWNLOADED NEWEST VERSION OF ENTERPRISE AND IT MESSED UP MY REPORTS

  • February 27, 2025
  • 4 replies
  • 31 views

I downloaded the newest version of quickbooks and now all my reports do not show the balances on them!

    4 replies

    cody_a
    cody_aCommunity Manager
    Community Manager
    February 27, 2025

    Hi there!

     

    Thanks for letting us know about the trouble you're experiencing with the recent QuickBooks Desktop update. We're seeing a number of similar reports. To get personalized help and contribute to our understanding of this, please reach out to our support team directly. They can gather the details of your situation, and will keep you informed on next steps. 


    To connect with them: 

    1. Open QuickBooks.

    2. Go to Help, then select QuickBooks Desktop Help/Contact Us.

     

    We appreciate your patience as we work to address this. 

      Missgoode2shews
      March 4, 2025

      We use QuickBooks Desktop Pro and are having the exact same issue.  None of our reports show balances... We rely on them so much!!!

       

      We can call for customize support but this seems to be a bigger issue!  Please let us know when resolved.

       

      😞

       

      I HATE THE UPDATES! I want to be able to cut them off.  Every time we get an updates, it messes something else up.  It's awful!  Please help us opt out of updates.  We've tried every resolution and none work.

      ZackE_Moderator
      Moderator
      March 4, 2025

      Thanks for getting involved with this thread, Missgoode2shews.

       

      Since your reports aren't showing balances on them after updating, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

       

      They can be reached using the steps in cody_a's post above.

       

      Be sure to review their support hours so you'll know when agents are available.

       

      I'll be here to help if there's any questions. Have a wonderful Tuesday!

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